Terms of Service

Terms & Conditions (as of May 1, 2023)

These are the legally binding terms and conditions between Mobile Masters LLC (“we,” “us,” or “our”) and customers (“you” or “your”) who use our services. By using our services, you agree to these Terms & Conditions. It is your responsibility to review and agree to the most current version before use.

Pricing

We reserve the right to change our pricing and fees for services at any time without prior notice. New charges may also be added based on market changes.

Modifications to the Terms & Services

We may change these Terms & Conditions periodically. Any changes will be updated on our website. We may add, modify, or discontinue any service without prior notice, and no third party has the right to modify or discontinue our services. By continuing to use our services, you agree to the revised Terms.

Backup Data

It is your responsibility to back up all data on your device before bringing it in for service. Data includes any information, files, or software installed on the device. Remove all detachable components and accessories before service. We are not responsible for lost or misplaced items that are not part of the device being serviced.

By purchasing repairs or services from us, you agree that Mobile Masters and any third-party service providers will not be responsible for any loss, disclosure, or alteration of data under any circumstances.

Device Storage

If you leave your device with us for repairs, you have 30 days to pick it up. If you cannot pick up within 30 days, notify us immediately so arrangements can be made. If payment is not made within that time, we reserve the right to dispose of or sell the device to recoup costs.

Contact Avenues

We will attempt to contact you using the methods provided at check-in, including email, text message, phone calls, and social media. If contact information for someone else is provided, we may contact them to pass on a message. If you leave another person’s contact information with us, we will assume they have the power and ability to pick up your device if it is repaired.

Privacy Policy

Mobile Masters respects your privacy. We collect customer information such as your name, phone number, email address, device details, repair history, trade-in records, signatures, payment-related records, and communication history only as needed to provide service, complete repairs, process purchases, communicate with you, maintain records, prevent fraud, and comply with legal requirements.

We do not sell your personal information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.

We may use trusted service providers only when necessary to operate our business, such as payment processors, messaging providers, shipping providers, customer-management systems, repair or warranty vendors, cloud storage, and fraud-prevention tools. These providers are only permitted to use the information as needed to provide services to Mobile Masters.

If you provide your phone number, you agree that Mobile Masters may contact you by call or text regarding repair tickets, estimates, pickup notices, invoices, shipping updates, trade-ins, warranty matters, and customer-service follow-up. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help. Consent to receive SMS updates is not a condition of purchase.

SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information if required by law, court order, law enforcement request, fraud investigation, chargeback dispute, debt collection, warranty claim, or to protect the rights, property, or safety of Mobile Masters, our customers, or others.

Limitations of Service

We are not responsible for any delay in service due to reasons beyond our control, such as shipment delays, damages, theft, or misplacement of packages. We reserve the right to continue service even with delays.

Indemnification

You agree to protect Mobile Masters LLC and its affiliates—including directors, officers, agents, employees/contract employees, and third-party vendors—from any losses, charges, damages, actions, claims, and other expenses, including attorneys’ fees, arising from or related to any breach of these Terms, violation of any intellectual-property right, failure to pay charges, failure to comply with laws, or any act of the Customer or its representatives.

Warranty

• All other repairs: 90-day manufacturer warranty.
• No warranty for software services, tempered glass screen protectors, accessories, or other products.
• Warranty covers natural defects only and is not an insurance policy. If a screen or part is damaged, the warranty is void.
• For water-damaged devices, no warranty is provided.
• Warranty is not transferable; if you sell the device, the warranty is void.
• Device sales: 7-day return, 30-day exchange, and 90-day warranty. Any damage must be repaired before return or exchange. A $12.95 fee applies for each accessory not returned with the device.

Termination

Either party may terminate service by giving written notice via text or email. After termination, you may no longer use the service. Mobile Masters is not responsible for anything that happens after the device is picked up.

Fraud

We collect identifying information for each device and may use it for warranty claims, future service requests, or cooperation with law enforcement if fraud is suspected. You agree not to file a chargeback claim using false terms. We will not return a device that is not functioning unless otherwise stated.

If fraud is claimed after repair, we reserve the right to pursue legal action, including filing a civil court case, blacklisting the device IMEI until repayment is satisfied, and other necessary methods. By accepting these conditions, you acknowledge that a blacklisted device will not function on the network again.